Effective Date: August 19, 2026
1. Overview
At NeighShop Global, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are processed.
2. Eligibility for Refund
You may request a refund if:
- The product received is damaged, defective, or materially different from the description.
- The order was not delivered within the promised timeframe (subject to verification).
- You received the wrong item.
3. Refund Request Timeframe
Refund requests must be raised within 7 days of receiving the product. Requests made after this period may not be eligible for a refund.
4. Non-Refundable Items
The following are generally not eligible for refund:
- Digital products or downloadable content once accessed.
- Personalised or custom-made items.
- Items marked as "non-returnable" on the product page.
- Products that have been used, altered, or are not in original packaging.
5. How to Request a Refund
To initiate a refund, please:
- Email us at support@neighshopglobal.com with your order number and reason for the request.
- Attach photos of the product (if damaged or incorrect).
- Our team will review and respond within 2–3 business days.
6. Refund Process
- Once approved, refunds will be processed within 5–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges are non-refundable unless the return is due to our error.
7. Exchanges
If you received a defective or incorrect product, we may offer a replacement instead of a refund, subject to stock availability.
8. Cancellations
- Orders can be cancelled before they are shipped. Once dispatched, cancellation is not possible.
- For cancelled orders, the full amount will be refunded within 5–7 business days.
9. Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or payment app.
- Contact your bank or credit card company — processing times may vary.
- If you still have not received it, contact us at support@neighshopglobal.com.
10. Contact Us
For any refund-related queries, reach out to us:
NeighShop Global
Email: support@neighshopglobal.com
Website: neighshopglobal.com